Monthly Archives: March 2015

The C’s of C-Level Leadership

Last month we discussed “The C’s of C-Level Leadership” as we prepared for the February 20th Leadership Summit which focused on the topic “The 8 C’s of C-Level Leadership.”

We started all of our Round Table discussions with asking: What are the C’s of C-Level Leadership? As you will read below, there are many words that describe C-Level leadership beyond the 8 that were discussed at the Summit.

We hope you enjoyed the Round Table meetings and look forward to seeing you this month as we discuss “Building Leaders and Engaging Employees: Building your Strategic Leadership Team.”

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Detroit Round Table GroupTopic:  The C’s of C-Level Leadership

Kalamazoo – Tuesday, February 10, 2015

Challenge

  • Culture
  • Community
  • Competence
  • Confidence
  • Compassion
  • Commitment
  • Caring
  • Choice
  • Conformance
  • Champion
  • Composure
  • Character
  • Customer
  • Creativity
  • Capability
  • Consistency
  • Collaborating
  • Clarity
  • Conscientiousness
  • Cleaning
  • Completeness
  • Credit
  • Change

Solutions:

  • Consistently Engaged -Employees
  • As leaders we are responsible to develop leaders.  It takes a lot of time to be intentional.  Give your employees freedom to grow.  Jesus chose 12 and he led them.  They went into the storm and needed to turn to him for faith.  We need to be there to keep them from drowning. Jesus was intentional.  He had classroom time with the 12 and they learned from their failures.
  •  Compassion –Connecting
  • Be intentional – to each person.
  • Employees will respond when they begin to see value in what they are doing. That is when people start to engage.  Spend time with them so they can see the big picture.
  • Character – Connecting
  • Don’t forget to build/start with yourself.
  • Building your character will carry you through.
  • Choice
    • Why am I here?  God has a purpose.  Make a personal choice every day to be intentional and engaged.
  • Consequential Choices
    • Being responsible for choices.  Thinking through and making good choices.
  • Caring – it is all about them.
  • Culture – is a noun and a verb
  • Collaboration
    • Bringing everyone together one time each year has great value.  Everyone can see where we have been and where we are going.
  • Champions – carry the flag
  • Composure
    • Under stress is when we see the best and worst decisions.
  • All C’s are a Muscle
    • Strengthen your choice muscle. Then you can make good choices and demonstrate you are a good leader.
    • To the degree you work on them will determine the strength of your effectiveness.

Take a Way

  • Collaboration – Everyone on your team is working together from where they are to where they as a group want to be.
  • Culture – it is a noun and a verb.
  • All C’s – lead to engagement which leads to successful results for the organization.
  • Choice – It is a personal choice everyday how I am going to fill my time.
  • C’s – Strengthen my muscles.
  • Choice – make good choices
  • Character – choose daily to deny oneself and choose Christ. A selfless humility.
  • Be Caring and Compassionate – it is all about them.

Kalamazoo – Thursday, February 12, 2015

  •  Culture
  • Commitment
  • Confidence
  • Contagious
  • Competitive
  • Character
  • Courage
  • Conviction
  • Charity
  • Compassion
  • Care
  • Conscious
  • Compliance
  • Charisma
  • Customer
  • Consistency
  • Competence
    • Thoroughly understand the product and team
    • Long term, strategic thinking, moving target
    • Focus on the core of company
  • Character
  • Integrity
    • Humility – Servant Leadership
    • Your word is your bond.
    • It only takes one time to lose it.
    • Let your yes be yes and your no be no.
  • Compassion
    • How do others see you?  How do you treat others?
    • Professional and still caring
    • Truth is compassionate with integrity
  • Creativity
    • Flexible and alert to change
    • Not risking the whole organization.
    • Have people on your team that can discern if something is a bad idea.
    • Trusting the majority.
  • Commitment
    • If you are not committed, your employees won’t be.
    • If you are committed, your employees will be committed and engaged.
    • An action – from the top down.
    • You set the bar of Commitment.
  • Communication
    • Everyone communicates differently.
    • Read people to see how you can communicate with each individual.
    • Assumptions can be killer.  You need clarity.
  • Collaborative
    • Do you work as a team?
    • Humility – you don’t have to be the one with all the answers.
    • More people buy in “our idea.”
    • Reflective wisdom

Take A Ways

  • Commitment
  • Different ways of Communication
  • The Company succeeds when the team is engaged.
  • It was a good hour of reflection.
  • “Get rid of voicemail.”
  • Ability to gain thought from everyone
  • Culture

Kalamazoo – Friday, February 13, 2015

What are the C’s of C-Level leadership?

  • Commitment
  • Character – can impact all
  • Competency
  • Communication – language/tone/physical and verbal
  • Courage – to have to make tough decisions, making the right decision in the face of fear.
  • Confidence
  • Compassion
  • Chemistry
  • Charisma
  • Collaboration
  • Culture – How do you set a culture?  It starts with leadership.
  • Christian
  • Christ
  • Calling
  • Customer/client
  • Community – the people we work with.
  • Competition
  • Continuity
  • Continuing Education
  • Credentials
  • Core Values
  • Consistency
  • Coach
  • Compliance
  • Constituents
  • Capability
  • Credible

Take what we discuss and apply it in our businesses?

  • Leadership DNA – blueprint for leaders to follow
  • Culture=Chemistry, community, character
  • “Motivation is like a shower – it doesn’t last long but you need a little every day.
  • Play devil’s advocate/always have one to get different perspectives and look at things from all angles.
  • Speak the truth in love.
  • Share truthfully and honestly.
  • Most important:  Mission/purpose of the organization.
  • Most important C’: You need to work Confidence (from Christ )knowing He’s got your back.
  • Communication:  Ask how you can better communicate with your team/direct report.
  • Culture: L M C Model
  • Culture-ization process
  • Go over core values and talk about how these impacts their jobs and how their job fits into the mission.
  • Competency:  Need a growth mentor to help
  • Chemistry:
    • Some have a natural chemistry and others you have to work with a lot harder.
    • How do you foster and build a chemistry/rapport with people so the listen/take direction/guidance from you?
  • Have others help
  • Mentoring program
  • Identify different personality types
  • Type A vs. B/introvert
  • Behavioral psychology approach
  • Interdependence: Christ calls us to do this- we need each other.
  • DISK profile
  • Communication styles
  • Consistency (in our approach to work)
  • Some days are great and we can go home feeling good, others I feel I spin my wheels.
  • “The greatest charge agent is the Holy Spirit.”

Grand Rapids – Tuesday, February 10, 2015

“Brainstormed on the C’s of C-Level Leadership

  • Challenges
  • Compassion
  • Christ
  • Collaboration
  • Commitment
  • Confidence
  • Congrats
  • Cost
  • Canned
  • Commander
  • Counseling
  • Consideration
  • Courtesy
  • Caring
  • Creative
  • Compensation
  • Crust
  • The 8 C’s of the C-Level Leadership were shared (from Dick’s presentation):
    • Competence
    • Character
    • Compassion
    • Creativity
    • Commitment
    • Communication
    • Collaborative
    • Christ

Challenge:

  • Balance
  • Knowing when to use each one of them
  • Experience
  • Sustainability
  • Pre-disposition
  • Yourself
  • Ego
  • Time
  • People / Personality
  • “Right People on the Bus”
  • No definition of core values
  • Consistency

Solution:

  • Mindset of progress not perfection
  • Spend time working “on” the business, not “in” the business
  • Write it down
  • Look at Business Model called CANVAS
  • Key Partners
  • Key Activities
  • Key Resources
  • Value Proposition
  • Customer Relationships
  • Channels
  • Customer Segments
  • Cost Structure
  • Revenue Stream
  • Start with overall vision
  • Plan
  • Define priorities
  • Have a destination in mind (a map)
  • Schedule time

Takeaways:

  • Need personal goals
  • Be purposeful
  • Time blocking
  • Progress not perfection
  • Work “on” the business
  • Processes drive results
  • Time to think
  • Corporate trust
  • CANVAS Model
  • Consistency

Grand Rapids – Thursday, February 12, 2015

  • Commitment
  • Creativity
  • Character
  • Conscientiousness
  • Custodian/Curator
  • Celebratory
  • Christ-centered
  • Consistent
  • Consultative
  • Collaborator
  • Choices/Consequences
  • Calling
  • Core Values
  • Connected
  • Clear/Clarity
  • Compassionate
  • Change Agent
  • Clairvoyant (in a positive anticipatory way)
  • Communicative

Challenges

  • How can we best instill the core values of our family legacy into the organizational culture of our company in the short term and in the long term.
  • Consistency and Creativity can become obstacles to one another.
  • How do we know WHEN to institute change?
  • We can spend so much time preparing for change that the window of opportunity closes, at least partially, while we are planning to capitalize on it being open. (analysis/paralysis, quick decisions vs due diligence)
  • Staying committed to our core values can be challenging amidst a culture of innovation, empowerment and expansion.
  • What should our leadership team look like, and do we have the right people on the leadership team?

Key Solutions

  • Per Jn. 15 – the parable of the vine and the branch – Prune away distractions from the mission by recognizing where fruitfulness is occurring.
  • Seek 360 degrees of perspective when considering a serious opportunity or challenge.  Be willing to explore how much you can’t see or don’t know.
  • Clarify expectations to new staff and new generations
  • Measure, track and tend to increasing staff retention rates.

Key Takeaways

  • A legacy can only become a legacy if we put in the effort and take the time to pass it on effectively.  That means engaging every “C” on the list!
  • WW_D.  Fill it in!  What Would (our founders, our leaders, our staff, our patriarchs and matriarchs, our values systems, and of course our Lord) Do?
  • Know who the key influencers are within our organizations, our communities, our key customers, and our other key stakeholder groups. Then cultivate those relationships in an honorable and mutually beneficial way.